Legal
Refund & Credit Policy
Refund handling for subscriptions, credit purchases, consumed generations and failed jobs.
Last updated: 28 August 2026
Subscriptions
Subscription fees and cancellation or refund eligibility are governed by the applicable subscription terms and by applicable law. You can cancel at any time to stop future renewals. Once a billing period's monthly credits have been issued, that period is generally not refunded.
Discontinued offers
Past one-time promotional purchases remain governed by the terms shown at purchase. Used promotional credits are generally non-refundable, subject to applicable law.
Purchased credits
Purchased credits are generally non-refundable after purchase or use, subject to qualifying payment errors, verified technical failures and applicable law.
Consumed AI credits
Credits consumed by a successfully processed AI generation are generally non-refundable based solely on subjective dissatisfaction with the creative result. Generative AI is probabilistic and results vary between runs; an unsatisfactory creative result by itself is not a technical failure of the service.
Failed generations
Where a generation fails and no usable output is delivered, the platform releases reserved credits automatically for failed jobs. If credits were consumed for a verified failed generation, contact us and we will restore credits or provide another appropriate remedy.
Duplicate charges and duplicate deductions
Verified duplicate payments and verified duplicate credit deductions are eligible for correction — a refund of the duplicate charge or restoration of the duplicated credits, as appropriate.
Your statutory rights
Nothing in this policy limits rights you have under applicable consumer law that cannot lawfully be waived.
How to request a review
Email billing@vidbud.io from your account email address with the date, the affected job or transaction, and a short description. We aim to respond within two business days.